Privacy Policy

Red Robyn’s Crafty Nest respects your right to privacy and security including your Personal Data and other sensitive information. We also respect your right to know what data we collect, how we collect it, what we do with it, and your right to choose. This document outlines how Red Robyn’s Crafty Nest use and protect your personal information, and importantly how you can have your say regarding this, after all, it is your data. As an Australian based business, Red Robyn’s Crafty Nest are required to comply with the Australian Privacy act 1988 and any updates that may be legislated to the act. As the internet is a global community and the rest of the globe is working towards international compliancy, we have made the decision to go further than the Australian Regulations require and to extend our policies to, where possible, comply with the General Data Protection Regulations (GDPR) as regulated in the European Union (EU).

Non Personally Identifying Information

Like many websites, we collect non-personally-identifying information from our visitors of the type that web browsers and servers normally record and supply. These include your browser type, language, time and date that you visit our site and which pages you visit. Referring websites such as Google, Bing or other third-party websites are also collected. From time to time this non personally identifying information may be released and shared with trusted third-party partners for reports and other information gathering processes, in an effort to improve the visitors’ experience on our website with future upgrades and functions. This non personally identifying information is classed as essential to the operation and functionality of our website. Without it, it would not be possible to provide you a complete and operational website to service your needs. Rest assured we cannot identify “real people” from this data.

Potentially Personally Identifying Information

We also collect Potentially Personally Identifying Information such as Internet Protocol (IP) addresses and other identifying information to enable us to serve you a better user experience and to help improve our website. Red Robyn’s Crafty Nest does NOT use this information to identify our website visitors/users other than in the ways listed below.

Collection of Personally Identifiable Information

We here at Red Robyn’s Crafty Nest only have access to your personally identifiable information when you supply such information by way of completing a “form” or sending us an “email” or opting into a “promotion”, purchasing our products or other types of activity where the user supplies us such information or has any other voluntary interaction with us. The amount and type of information collected and stored is dependent on the type of interaction you the visitor/user engage in. All such information collected will always be handled and stored in the most safe and secure way in accordance with current legal guidelines and regulations.

Personally Identifiable Information and how it’s protected

Red Robyn’s Crafty Nest only disclose your Personally Identifiable Information to our Administrators, all based here in Australia and to our trusted third-party partners who have proven that they are compliant with all current legal guidelines and regulations. Your Personally Identifiable Information is stored and protected on our secure servers or the secure servers of our trusted third-party partners and regular security and maintenance checking occurs to ensure that these servers stay up to date with the latest technologies. Red Robyn’s Crafty Nest have NOT, do NOT, and will NOT supply, sell, swap or exchange your Personally Identifiable Information to any unauthorized party. Your Personally Identifiable Information may from time to time be supplied to other parties when Red Robyn’s Crafty Nest are required to by law, or when Red Robyn’s Crafty Nest believe in good faith that supplying such information is being done to protect us, our trusted third-party partners or the public in general. If you agree Red Robyn’s Crafty Nest may from time to time contact you, usually by email to inform you of appropriate promotions and developments concerning our site, products and services, or to request either general or specific feedback from you. Red Robyn’s Crafty Nest hate spam and are sure you do too, therefore, we will not contact you very often, other than in response to a direct request for contact from you, a newsletter subscription, restock notification or contact form questions being good examples.

Use of Cookies

Red Robyn’s Crafty Nest use cookies for the collection of information about how our visitors use our website. This information is used to track which pages you visit and for how long, what you clicked on and other details regarding your use of our website. This is done to enable us to improve the User Experience on our site. Red Robyn’s Crafty Nest request that when you first visit our site you choose what level of cookie use you consent to. Once you have made this choice our website will remember your choices and respect them. Our system will periodically ask you to re-consent to your data collection as regulated by law. This is usually, but not always, every 60-90 days. If you wish to change your level of consent at any time, please click this link YET TO BE IMPIMENTED.

Third Party Links

In an effort to increase your User Experience, to occasionally recommend other services and to sometimes supply you with value added content Red Robyn’s Crafty Nest occasionally place third party links within the content of our website. Where possible the destination of these third-party links has been checked for GDPR/APP Compliance but at no point do Red Robyn’s Crafty Nest offer any guarantee of this. Red Robyn’s Crafty Nest recommend that when visiting these third party websites that users should take the time to read their “Privacy & Cookie” policies and their “Terms and Conditions”.

Trusted Third Party Partners

Red Robyn’s Crafty Nest partner with Trusted Third Party Partners to facilitate some functionalities within our site. Red Robyn’s Crafty Nest only partner with recognised third parties that have satisfied us that they are compliant with all relevant and current legal guidelines and regulations.

These Trusted Third-Party Partners are:

How Red Robyn’s Crafty Nest use your Personal Information

The personal Information/data Red Robyn’s Crafty Nest collect from you is used in several ways including the processing of customer orders, inquiries and newsletters, but always in accordance with the current relative legislation’s and guidelines.

What Legal Grounds relate to the processing of Personal Information.

Although there are many different Legal Grounds for personal Data Processing, the 3 Legal Grounds that relate to your personal data and the processing by us are:

  1. The Legitimate Interests in the effective delivery of products, services and information to our Users.
  2. Explicit Consent given by our Users.
  3. Legal Obligations as required by legislation and relevant Laws.

Your Rights Concerning Your Personal Information

Personal Data Access

Personal Data collected, Stored and Processed by us remains the property of the User from whom it was collected and as such the User has the right to request a copy of this information. Red Robyn’s Crafty Nest are required to supply this information in a timely manner by way of a secured process that insures it is only supplied to the User to which it belongs.

To request your data please click here…

Personal Data Rectification

Red Robyn’s Crafty Nest have a responsibility to ensure that any data collected, stored or processed is correct. If a User finds an error in any of their Data stored by us the User has the right to request that the data be corrected.

To request the correction of your data please click here…

Your Right to be Forgotten

Red Robyn’s Crafty Nest are obligated to respect a User’s Right to be Forgotten. If a User requests that their data collected, stored and processed by us, be deleted Red Robyn’s Crafty Nest are obliged to comply within a reasonable time.

To request the deletion of your personal information please click here…

Data Retention Time

Personal information collected by us is kept for the appropriate time required for the purpose for which the user has given consent or for the period required by any governing laws for conducting a business in Australia.

Personal Data Breach

Although every effort is made to protect both the users’ personal information and Red Robyn’s Crafty Nest the possibility of a “Data Breach” is always there. Under legislation Red Robyn’s Crafty Nest are required to notify the Government Controlling Body and the relevant User if such a breach occurs. This notification must be actioned within 21 days of a breach occurring.

Your right to lodge a complaint

As the owner of your personal information you have the right to lodge a complaint if you feel that Red Robyn’s Crafty Nest have collected, stored or processed your personal information in a way that breaches the relevant legislation and guidelines. The process to action a compliant is to firstly contact Red Robyn’s Crafty Nest here… If Red Robyn’s Crafty Nest do not satisfy you with an appropriate responding action you may then contact the governing body as detailed below:

Office of Privacy Commissioner

GPO Box 5218 Sydney NSW 2001 Telephone: 1300 363 992 Email: privacy@privacy.gov.au Website: http://www.privacy.gov.au/complaints

Changes to our Privacy Policy

Red Robyn’s Crafty Nest suggest the User frequently check our Privacy Policy which includes our Cookie Policy for updates and changes. Red Robyn’s Crafty Nest reserve the right to action such updates as required by Government Legislation and other governing laws.

Contact Details

Please feel free to contact us if you require anymore information concerning this privacy policy by contacting us here…

 

Terms and Conditions for Custom Images

  1. Use of Custom Images
    Red Robyn’s Crafty Nest allows customers to upload and use custom images to personalize our products, including but not limited to hoodies, photo frames, mugs, tumblers, and other novelties. By uploading a custom image, you represent and warrant that you have all necessary rights, including without limitation copyrights, to the image and that its use does not violate any law or regulation.
  2. Image Quality
    We highly recommend that custom images be in a transparent PNG format and of high quality to ensure the best printing results. Red Robyn’s Crafty Nest reserves the right to refuse any custom image that does not meet our quality standards or violates our policies.
  3. Prohibited Content
    Red Robyn’s Crafty Nest prohibits the use of any custom images that:
    * Infringe on any third-party’s rights, including but not limited to copyrights and trademarks
    * Are illegal, obscene, offensive, or defamatory
    * Contain viruses or other malicious software
  4. Responsibility for Custom Images
    You are solely responsible for the content of any custom images that you upload. Red Robyn’s Crafty Nest assumes no responsibility for the content of custom images, and will not be liable for any damages or losses resulting from the use of custom images.
  5. Modification or Removal of Custom Images
    Red Robyn’s Crafty Nest reserves the right to modify or remove any custom image that violates these terms and conditions or our policies, without prior notice to you.

By uploading a custom image, you agree to these terms and conditions. If you do not agree to these terms and conditions, please do not upload custom images to our site.

If you have any questions or concerns regarding these terms and conditions, please contact us.